"The way we do things around here"
Behaviors = Results
so Culture = Results
So many things impact this statement. From the way leadership provides coaching and feedback, to the way people are hired.
Culture by design vs. by default.
“Corporate culture is the only sustainable competitive advantage that is completely within the control of the entrepreneur.”
– David Cummings, Co-Founder, Pardot
SERVICE FRAMEWORK DESIGN
Through on-site workshops, create your own unique framework that guides your employees' behaviors and service interactions.
CUSTOMER SERVICE TRAINING
Once you've created your own service framework, train your staff and third-party employees to deliver designed behaviors.
To consistently drive designed behaviors deep into the season, you must recognize and reward key behaviors. Customize our tried and tested recognition tool.
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