"The way we do things around here"
Your industry is faced with more uncertainty than ever before.
There will be organizations that suffer, and organizations that thrive.
During times of turbulence, your people and your culture are your biggest asset to weather the storm.
The companies that will win have intentionally designed cultures, where key behaviors are recognized and coached to, and "the way we do things" is clearly spelled out.
Our 2-day Culture Design Sessions blends frameworks and best practices from world-class service providers, all to help you intentionally re-design your own company culture.
“Corporate culture is the only sustainable competitive advantage that is completely within the control of the entrepreneur.”
– David Cummings, Co-Founder, Pardot
SERVICE FRAMEWORK DESIGN
Through a 2-Day on-site workshop, create your own unique framework that guides your employees' behaviors and service interactions.
CUSTOMER SERVICE TRAINING
Once you've created your own service framework, use EngageMint to deliver train your staff and third-party employees to deliver designed behaviors. Or create a
"train the trainer" program to prepare your rising stars to train your own staff.
Once you've trained your staff, you must reinforce the learnings by recognizing and coaching on the observable behaviors. We can help you build your own unique recognition program, using both physical and digital tools.