ENGAGEMINT, LLC

7325 Forestwood Court  

Orlando, FL 32835

RESOURCES

CULTURE

"The way we do things around here"

Culture= Behaviors

Behaviors = Results

so Culture = Results

So many things impact this statement. From the way leadership provides coaching and feedback, to the way people are hired.

 

Culture by design vs. by default. 

“Corporate culture is the only sustainable competitive advantage that is completely within the control of the entrepreneur.”

 

– David Cummings, Co-Founder, Pardot

SERVICE FRAMEWORK DESIGN

Through on-site workshops, create your own unique framework that guides your employees' behaviors and service interactions. 

CUSTOMER SERVICE TRAINING

Once you've created your own service framework, train your staff and third-party employees to deliver designed behaviors.

RECOGNITION PROGRAMS

To consistently drive designed behaviors deep into the season, you must recognize and reward key behaviors. Customize our tried and tested recognition tool. 

LEADERSHIP DEVELOPMENT

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